Shipping Policy

At PetNook, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during holidays, peak seasons, or promotional events.

Shipping Times

United States

Estimated delivery time: 3–8 business days after your order has been shipped.

International Orders

Estimated delivery time: 15–21 business days after your order has been shipped.

Please note that international delivery times may vary depending on your country's customs procedures, local postal services, and other factors outside our control.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear after shipment.

Customs, Duties & Taxes

International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not included in the purchase price and are the responsibility of the customer.

Delayed or Lost Packages

While we work with trusted shipping partners, occasional delays can occur. If your package appears lost or significantly delayed, please contact us and we'll do our best to assist you.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team and we'll be happy to help.